Frequently Asked Questions
Everything you need to know about upgrading your bathroom experience with Skybathroom.
What is the standard shipping timeframe for large fixtures?
Most large items, such as vanities and bathtubs, are processed within 2-3 business days and delivered via specialized freight within 7-10 business days to ensure safe handling.
Do you offer a warranty on your faucets and showerheads?
Yes, all Skybathroom hardware comes with a limited lifetime warranty covering manufacturing defects and finish tarnishing under normal residential use.
What is your return policy for bathroom tiles and flooring?
We accept returns on unopened boxes of tiles within 30 days of delivery. Please note that a 15% restocking fee may apply, and original shipping costs are non-refundable.
Are your products compatible with standard US plumbing systems?
Absolutely. All of our toilets, sinks, and shower systems are designed to meet standard US plumbing codes and include the necessary mounting hardware for installation.
How can I track my order once it has shipped?
Once your order leaves our warehouse, you will receive an email with a tracking number and a link to the carrier's website to monitor your delivery progress in real-time.
Do you provide professional installation services?
While we do not provide direct installation, we include detailed instruction manuals with every product and recommend hiring a licensed plumber to ensure your warranty remains valid.